Refund policy

Refund Policy

We hope you love every Leopard Grove piece. If something is not the right fit, we are happy to help you understand the return process. Please review the guidelines below before sending anything back.

RETURNS

Eligible items must be returned within 14 days of delivery. The return must be received by Leopard Grove within that 14-day period; after that deadline, the item is no longer eligible.

Orders cannot be canceled once they have been placed.

HOW TO START A RETURN

1. Email us at theleopardgrove@gmail.com to request a return.
2. Wait for approval before mailing anything.
3. Once approved, send the return to: 501 Airfield Road, Aurora, TX 76078.
4. Customers are responsible for return shipping costs. USPS, UPS, or FedEx may be used.
5. Approved returns must be dropped in the mail within 4 days. If the return is not mailed within 4 days of approval, the return request will be canceled.

IMPORTANT NOTES

Leopard Grove is not responsible for returns that are lost, delayed, or damaged in transit. Items that do not meet the return requirements will be sent back to the customer at the customer's expense.

NON-RETURNABLE ITEMS

The following items are final sale and cannot be returned:
• Sale items.
• Bodysuits, intimates, socks, swimwear, and leggings.
• Jewelry, cups, hats, and other accessories.
• Custom orders and mystery bags.

REFUNDS

Eligible returns follow our 14-day return policy. Final-sale items, late returns, and returns that do not meet the requirements will be sent back at the customer's expense.

ACCIDENTAL PURCHASES

We want you to feel confident in every purchase, so please review your order carefully before checkout. We do not offer refunds, cancellations, or order modifications for accidental purchases.

DAMAGED ITEMS

Please report damage within 2 days of delivery by emailing theleopardgrove@gmail.com and including clear photos. Returns sent without prior email communication will not be accepted. Minor issues such as loose threads or slight manufacturing variations are not considered damage.

EXCHANGES

Size exchanges may be possible when the desired size is still in stock. For the quickest resolution, return the original item and place a new order once the return has been processed.

PRE-ORDERS, DISCOUNTS, AND SALE ITEMS

Pre-orders are final sale and cannot be canceled. Discount codes cannot be applied retroactively. Sale and promotional items are final sale and are not eligible for returns or exchanges. We do not offer price adjustments.

RETURN CONDITIONS

Returned items must be in perfect, unworn condition. They must be free from makeup, deodorant stains, perfume, pet hair, cigarette smells, and other visible signs of wear. Please wrap items neatly to protect them during return shipping.

A FINAL NOTE

Leopard Grove is a small, women-owned business, and we truly appreciate your support. If you have a question about a return, email us before mailing your item—we are always happy to help.

Leopard Grove customer care

Returns & Refunds

We hope you love every Leopard Grove purchase. If something is not quite right, we’re here to make the return process as clear and straightforward as possible. Please review the guidelines below before starting a return.

Return eligibility

Eligible items may be returned within 14 days of delivery.
Your return must be received by Leopard Grove within that 14-day period. Items received after the deadline are not eligible.
Orders cannot be cancelled once they have been placed.

How to start a return

Email theleopardgrove@gmail.com for approval.
Once approved, mail your return to 501 Airfield Road, Aurora, TX 76078.
Customers are responsible for return shipping and may use USPS, UPS, or FedEx.
Your package must be dropped off within four days of approval. Returns mailed later will be cancelled.

Leopard Grove is not responsible for returns that are lost, late, or damaged in transit. Items that do not meet the return requirements will be mailed back at the customer’s expense.

Final-sale and non-returnable items

The following items are final sale and cannot be returned:

Sale and promotional items
Bodysuits, intimates, socks, swimwear, and leggings
Jewelry, cups, hats, and other accessories
Custom orders and mystery bags
Pre-orders

Refunds and accidental purchases

Eligible returns follow the 14-day policy above. Final-sale items, late returns, and items that do not qualify will be sent back at the customer’s expense. We cannot offer refunds, cancellations, or order modifications for accidental purchases, so please review your cart carefully before checkout.

Damaged items

Please report damaged items within two days of delivery by emailing theleopardgrove@gmail.com with photos. Returns sent without prior email approval will not be accepted. Minor issues such as loose threads or slight manufacturing variations are not considered damage.

Exchanges

Size exchanges may be possible when the desired size is in stock. For the fastest resolution, return the original item and place a new order once your return has been processed.

Discounts, sales, and price adjustments

Discount codes cannot be applied retroactively.
Sale and promotional items are final sale and are not eligible for returns or exchanges.
We do not offer price adjustments.

Return condition

Items must be returned in perfect, unworn condition. They must be free of makeup, deodorant marks, perfume, pet hair, cigarette odor, and other signs of wear. Please wrap items neatly so they remain protected in transit.

A friendly reminder

Leopard Grove is a small, women-owned business, and we truly appreciate your support. If you have questions before ordering or returning an item, please contact us—we’re happy to help.