Refund policy

Refund Policy

At Leopard Grove, we hope you love all your purchases!  However, we understand that sometimes it just doesn't work out  Please review out return policy carefully before initiating a return.

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Returns

• Returns are eligible if returned within 14 days of receiving your purchase.
• Returns must be received by the boutique within the 14-day time-frame. After this period items are no longer eligible for return.
• Orders can NOT be cancelled once they are placed. 

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How to initiate a Return

1. Email us: Contact us at theleopardgrove@gmail.com to start your return.
2. Approval: Once approved, mail your return to: 501 Airfield Road, Aurora, TX 76078
3. Shipping: Customers are responsible for return shipping costs and may use USPS, UPS, or FedEx. 
4. Return Shipping Window:  All returns must be dropped in the mail within 4 days.  If the return is not dropped off within 4 days of the return being approved, the return will be canceled.  

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Important Notes

• Leopard Grove is NOT responsible for lost, late, or damaged returns.
• Items that fail to meet return qualifications will be mailed back to the customer at their expense. 

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Non-Returnable Items

The following items are final sale and not eligible for return:

• Sale items
• Bodysuits, intimates, socks, swimwear, and leggings.
• Jewelry, cups, hats, and other accessories.
• Custom orders, and mystery bags.

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Refund Policy

• We have a 14-day return policy on all eligible returns.
• Final Sale items, late returns, or unqualified returns will be sent back at the customer's expense.
  

Accidental Purchases

• We want you to love every piece you buy so please checkout responsibly.
• We do not offer refunds, cancellations, or modifications for accidental purchases.

Damages

• Report Damaged items within 2 days of delivery by emailing theleopardgrove@gmail.com with photos.
• Orders returned without prior email communication will not be accepted.
• Damages do not include minor issues like loose threads or slight manufacturing violations. 

Exchanges

• Size exchanges are possible if the desired size is in stock.
• For the fastest resolution, return the items and place a new order once the return is processed.

Pre-Orders, Discounts & Sales

• Pre-orders are final sale and cannot be canceled.
• Discount Codes cannot be applied retroactively.
• Sale and promotional items are final sale and not eligible for return or exhanges.
• We do NOT price adjust. 

Return Conditions

• Items must be in perfect condition for a return:
• No makeup, deodorant stains, perfume, pet hair, cigarette smells, or visible signs of wear.
• Wrap items neatly to protect them during return shipping. 

Friendly Reminder

We are a small, women-owned business, and we work hard to ensure your satisfaction.  Thank you for supporting Leopard Grove.