Shipping policy

Shipping & order information

Order processing
Orders are usually processed within 1–2 business days (excluding weekends and holidays). Once your order ships, you’ll receive an email with tracking details. Please allow up to 48 hours for tracking to begin updating.

Shipping rates
Shipping charges are calculated and shown at checkout based on your destination and order. Complimentary shipping on orders over $150 is shown where eligible.

International orders
We ship to available international destinations. International shipping rates, delivery estimates, duties, taxes, and customs fees are calculated at checkout and are the customer’s responsibility unless otherwise stated. Customs processing can add time after the parcel leaves our studio. If your destination is not available at checkout, contact theleopardgrove@gmail.com and we’ll confirm whether we can ship there.

Delivery estimates
Delivery times vary by destination and carrier. Carrier delays, customs holds, severe weather, and holiday volume can extend delivery beyond the estimate. Tracking may not update for up to 48 hours after dispatch.

Damaged orders
If your order arrives damaged, email theleopardgrove@gmail.com within 2 days of delivery with your order number and clear photos. Please do not mail an item back without written approval; unapproved returns may not be accepted. Claims are reviewed case by case.

Returns and exchanges
For eligibility and instructions, please see our Return & Refund Policy.

Questions
We’re happy to help with delivery questions. Email theleopardgrove@gmail.com and include your order number if you have one.