Shipping policy

Shipping Policy

___________________________________________________________________________________________Shipping and Order Information

Order Processing

All orders are processed within 24-48 business days (excluding weekends and holidays) after your receive your order confirmation email.  Once your order has shipped, you will receive a notification with tracking details.

Please note that shipping delays may occur due to high order volumes, postal service issues, or adverse weather conditions that are beyond our control.  Delays are especially common during the holiday season and during periods of sever weather.  Leopard Grove is NOT responsible for these delays.  Please choose appropriate shipping option that meets your timeline with these circumstances considered. *

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Shipping Rates

  • Calculated Rates:  Shipping charges will be calculated and displayed at checkout.*

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Order Tracking

When your order ships, you will receive and email notification with a tracking number.  Please allow up to 48 hours for the tracking information to update. 

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Refunds, Returns, & Exchange

For detailed information, please visit our Return Policy page.

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Damaged Products

If your order arrives damaged, please contact us within 2 days of delivery at theleopardgrove@gmail.com.  Include your order number and a photo of the item's condition

  • What Counts as Damage:
  • Stains, spills, missing adhesives, or missing buttons
  • What does not count: Extra thread on seems, minor manufacturing varations (e.g. adhesives or rhinestones).

All damage claims are reviewed on a case-by-case basis, and we'll do our best to find a satisfactory resolution.  Items mailed back without prior approval will no be accepted. 

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Important Note

  • Leopard Grove is not responsible shipping delays caused by the carrier (USPS, UPS, FedEx, etc.)
  • Delays during the holiday season or due to severe weather conditions are to be expected.

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Questions?

If you have any additional questions, please don't hesitate to contact us at theleopardgrove@gmail.com.  We're happy to asist!